Kent's premier security system provider...

Privacy Policy

In compliance with the General Data Protection Regulation (GDPR) (from May 25th, 2018), we have updated our Privacy Policy to reflect new legislation and changes.

This privacy policy provides you with details of how we collect and process your personal data through your use of our website www.prestigesecuritysystems.co.uk including any information you may provide through our site when you contact us

Your personal data – what is it?

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

In other words, it is any data that can lead to the identification of specific (living) person. It can be as obviously identifiable data such as a name, but it can also be a combination of "innocent" data such as age, height/weight, wealth, job position, company, city, etc. as when combined can allow for idenitifcation of a person.

Who are we

Prestige Security Systems Ltd was established in 2004.

We Provide services from basic detection coverage to advanced systems. Prestige Security possesses experienced qualified staff.

Our main focus is providing a high quality service to our both our Private and Domestic customers and our Commercial customers. We are often selected for our reputation, which is passed on from previous clients.

Information we may collect from you

We may collect, store and use the following kinds of personal information:

  1. Information that you provide to us such as your name, address, telephone number, email address, and any feedback you give to us, including by phone, email, post.
  2. Information about the Services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and Services, and so on);
  3. Information you may provide us about other people (including for example, property agents, tenants, family members, key holders and so on);
  4. Any other information that you choose to send to us.

Where you provide information about other people to us (including for example, name, telephone number) you are confirming by submitting this information that you have the permission of the third party to do so and that the information provided is accurate to the best of your knowledge.

How do we process your personal data

We comply with our obligations by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: –

  1. Provide services and fulfil our contracts;
  2. Meet compliance obligations;
  3. Website administration;
  4. For internal operational requirements;
  5. Manage our relationship with you.

How long do we keep your data for?

We keep your personal data for no longer than reasonably necessary. The retention periods can differ based on the type of data processed, the purpose of processing or other factors.

In general we hold your personal data on our systems for as long as you are a customer and for as long afterwards as it is in our legitimate interest to do so or for as long as is necessary to comply with our legal obligations.

Sharing your information

We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law or as set out below.

We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal data that is necessary for the third party to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.

We will not sell or rent information to third parties other than the emergency services.

Your rights and your personal data

Unless subject to an exemption, you have the following rights with respect to your personal data: –

  1. The right to request a copy of your personal data that we hold about you;
  2. The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  3. The right to request your personal data is erased where it is no longer necessary for us to retain such data;
  4. The right to request that we provide you (the data subject) with his/her personal data and where possible, to transmit that data directly to another data controller (where applicable).
  5. The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  6. The right to lodge a complaint with the Information Commissioners Office.

Our security procedures mean that we may request proof of identify before we reveal information to you.

Website and use of cookies

What are cookies?

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next

What do we use cookies for?

Cookies are a convenient way to carry information from one session on a website to another, or between sessions on related websites, without having to burden a server machine with massive amounts of data storage. Storing the data on the server without using cookies would also be problematic because it would be difficult to retrieve a particular user's information without requiring a login on each visit to the website.

If there is a large amount of information to store, then a cookie can simply be used as a means to identify a given user so that further related information can be looked up on a server-side database. For example the first time a user visits a site they may choose a username which is stored in the cookie, and then provide data such as password, name, address, preferred font size, page layout, etc. - this information would all be stored on the database using the username as a key. Subsequently when the site is revisited the server will read the cookie to find the username, and then retrieve all the user's information from the database without it having to be re-entered.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

GDPR

In accordance with GDPR, any information you have submitted to this website via one of the various forms can be deleted dynamically by yourself. When submitting the data to us you will have received a notification email with a 'Delete this information' link at the bottom - simply click on that link to remove the stored data for that unique submission.

You can request a report of the personal data we hold on you at any time and you can also request to have this data deleted (please see the options below).

Request report

I would like to request an electronic format report of any data you currently hold on me or my company.

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Delete my data

I would like to request any data held on myself or my company (as supplied by electronic report) be deleted.

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How to contact us

Please address all queries or complaints to This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at: Prestige Security Systems Ltd, Unit 2C Beechcroft Farm Industrial Estate, Chapel Wood Road, Ash, Sevenoaks, Kent, TN15 7HX.